We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 14-day return policy for unopened items.

To initiate a return, simply contact our customer support team with your order number and reason for return. We will guide you through the process step by step.

Returned items must be in their original packaging and in unused condition to be eligible for a refund or exchange.

Refunds are processed to the original payment method within 7–10 business days after we receive the returned product.

Shipping costs for returns are the responsibility of the customer unless the product was damaged, defective, or incorrect upon arrival.

We cannot accept returns for opened or used perfume bottles for hygienic reasons. Please use our Discovery Sets to test before purchasing a full bottle if you are unsure.

Exchanges are available if you wish to replace your fragrance with a different scent or size, subject to availability.

In case of damaged or missing items, please notify us within 7 days of receiving your order with clear photos for faster resolution.

Refunds do not include any original shipping fees unless the return is due to an error on our part.

We strive to make this process simple and hassle-free to ensure you feel confident shopping with Caressed Parfum.

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